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Science
as well as Service |
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Some of the
necessary
conditions for the
conduct of each individual
research project include,
conducting the study
on-time, within budget, with
attractive graphics, and
with clear and concise
communication of results and
conclusions.
All of these
combined,
however, are not
sufficient conditions
for a successful study.
There is absolutely no value
in meeting a schedule,
staying within budget,
preparing fancy graphics,
and presenting results in a
professional manner, if the
results that are being
presented are in error, or
are in some way biased. A
biased, inaccurate number
will never be
distinguishable from an
unbiased, accurate number
when the study is over, but
its impacts will undoubtedly
resurface in a negative way
at some point in the
future.
Science comes into play
in the selection of
appropriate methodologies,
in the design and
application of reliable and
valid sample plans, in the
construction of appropriate
questions and response
categories, in the
meticulous detail adhered to
in the data gathering
process, and in the
dedicated application of the
most appropriate analytical
techniques.
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Purpose as well as Process |
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"No matter how deeply
involved we become in the
nitty-gritty details of the
execution of a research
project, we will never
forget there is always an
underlying purpose behind
the process." |
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Research
can, and unfortunately,
often does, take on a life
of its own. Research is
often applied as a process
without sufficient
consideration given to the
underlying purpose behind
the research. Getting a
sample plan developed can
easily become more important
than developing an optimal
sample plan. Forming
questions that can be
understood by respondents,
and answer categories they
can choose from, can easily
be take precedence over
whether or not the actual
questions asked, and the
responses obtained actually
provide meaningful,
actionable information to
serve the underlying purpose
of the research.
Total quantity of interviews
conducted can easily become
more important than the
quality of interviews.
Getting enough responses,
reaching the total sample
size in a contract can
easily become more important
than getting accurate,
meaningful, useful
responses.
Researchers can always do
one of two things: 1)
they can pound nails and at
times obtain a handsome
paycheck for doing so, or 2)
they can pound nails and
help build someone a house.
A carpenter who simply
pounds nails, and doesn’t
recognize he/she is building
a house can meet all
contract requirements and
yet build a very awful
looking house
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Partnerships for mutual
Profits |
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"To
the extent possible, we will
treat each research project
as if it is part of a
partnership with our
client." |
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We will recognize that
overall, long term stability
and profits for ourselves
will depend more on our
ability to form successful
partnerships, than it will
on our ability to make a
large profit on any given
study. And, our most
successful sales and
marketing programs will
always be the quality of the
research we conduct for our
partners. We will treat every
research project as if it is
our own money that is paying
for the project. We will
likely never see a client
with an unlimited budget for
research. Our success will
be directly tied to the
success of our clients.
Make every research dollar
count. Give the best
possible research value for
each client dollar spent,
and, that, over the long
run, will produce the
greatest profitability for
them and for us. Provide research skills
and capabilities that will
act as an extension of our
clients’ internal
capabilities. To the extent
possible, treat each and
every client as if they are
our only client. Let each
client know we will be
available to them whenever
needed, for whatever
purpose, and for as long as
is necessary, to ensure the
successful execution and
completion of a research
study. Recognize that we will
always be working for
individuals as well as
corporations. Even when
conducting research for
multi-billion dollar
companies, it is likely to
be one individual, or a
select number of
individuals, for whom we
will be directly working.
These individuals have their
own goals, their own
aspirations, their own
reputations, in fact, their
own jobs on the line. Our
research performance will
reflect either positively or
negatively on individuals,
and we must always be
cognizant of this fact.
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