It has been more than 25 years since DDC conducted its first telecommunications study: a day after recall advertising test for C & P Telephone. For the past 12+ years DDC has maintained recurring, annual large scale telecommunications studies in the following areas:

Emergency Management
Customer Service/Satisfaction
Operator Services
Directory Assistance
Collect Calling
Dial Around Services
Special Field Studies

Research Methods:

Database Verification
Telephone Surveys
In-Depth Interviewing
On-Site Testing
Mystery Shopping